Adagio Water Features Terms of Service

Adagio Collections, LLC, d/b/a Adagio Water Features

Effective Date: 22 September 2026 | Last Updated: 5 October 2026

Adagio Collections, LLC, doing business as Adagio Water Features ("Adagio," "we," "us," or "our")

6803 S 300 W, Midvale, UT 84047, United States

Email: info@adagiowaterfeatures.com | Phone: (801) 255-9484

1. Acceptance of Terms

These Terms of Service ("Terms") apply to your use of our website and to every quote, order, and purchase from Adagio. By using our website, requesting a quote, or placing an order, you agree to these Terms and to the policies listed in Section 2.

Before any payment is accepted, customers are asked to review and accept these Terms and the related policies, either at website checkout or through Adagio's order system. If you do not agree, please do not use our website or purchase our products.

2. Related Policies

The following policies are part of these Terms and are available on our website:

• Shipping Policy
• Return Policy
• Limited Warranty
• Privacy Policy

3. Products

Adagio designs and manufactures decorative water features, including wall-mounted and freestanding water features that circulate water over surfaces such as natural stone, Featherstone, glass, and mirror. Our water features may be installed indoors or outdoors. For outdoor installations, we recommend a semi-protected location, such as under an awning or on a covered porch, and the use of an outdoor hood cover. Our products are not landscaping water features and are not intended for integrated landscape or in-ground water installations.

Every water feature is made to order. Natural stone and Featherstone vary in color, veining, and texture, so each piece is unique, and colors and finishes may look different on screens than in person. Dissatisfaction with natural stone variation is not grounds for a return. Customers who want to choose their exact stone may select our Stone Selection Option when ordering.

Replacement parts and accessories are also available.

4. Services

Adagio is a manufacturer. We do not provide licensed contracting, plumbing, or electrical services.

• Installation: Water features are provided as kits for installation by customers or qualified third-party contractors. Installation must follow Adagio's installation instructions and all applicable building, plumbing, and electrical codes, and the electrical circuit must include ground-fault (GFCI) protection, such as a GFCI breaker at the panel. The customer is responsible for code compliance, permits, and site preparation.
• Custom Design: Custom design services include consultation, drawings, and specifications limited to the water feature itself. Before production, Adagio provides drawings for custom water features. Customer approval of final drawings or specifications authorizes production. Adagio is not responsible for errors in dimensions, site conditions, or other information supplied or approved by the customer.
• Logo and Personalized Proofs: For logo and personalized water features, Adagio provides a proof showing the design, dimensions, sizing, placement, and specified colors, including any Pantone Matching System (PMS) colors. The customer must sign and approve the proof before production begins. The customer is responsible for reviewing all details on the proof, including spelling, dimensions, and colors, and approved proofs are final. The customer confirms that it has the right to use any logo, trademark, or artwork it provides.
• Color Matching: Adagio will make every reasonable effort to match specified PMS colors. Colors may vary between printed materials and computer, tablet, or phone screens, and a finished color may vary slightly depending on the surface it is applied to, such as stone, Featherstone, glass, or mirror. Minor color variation from a proof, screen image, printed sample, or PMS specification is not a defect and is not grounds for a return, cancellation, or warranty claim.
• Installation Consultation: Adagio may provide on-site installation consultation to guide a customer-provided installation crew. Adagio does not perform physical installation work.
• Support: Support includes written and video instructions, phone, email, and chat assistance, and optional training at Adagio facilities. All support is informational only and is not professional engineering, electrical, plumbing, or construction advice.
• Maintenance & Repairs: Adagio does not provide on-site repair services. Maintenance is performed by customers or third parties. Replacement parts are available.

5. Water, Moisture, and Site Conditions

Water features contain circulating water. The customer is responsible for:

• Protecting surrounding walls, floors, and furnishings, and providing appropriate waterproofing
• Maintaining proper water levels and water quality
• Using an approved fill and make-up water source. Salt-softened (ion-exchange) water is not approved. Filtration, such as reverse osmosis (RO), is recommended but not required.
• Any plumbing, water supply, drain, or filtration system connected to the water feature
• Monitoring the water feature during use and following Adagio's care instructions

Adagio is not responsible for water quality or for water damage, staining, mineral deposits, humidity, mold, or other conditions resulting from installation, maintenance, water quality, or site conditions.

6. Orders and Payments

• Quotes: Quotes are valid for forty-five (45) days unless stated otherwise.
• Order Acceptance: An order is accepted when Adagio confirms it with a written sales order sent to the customer by email and Adagio receives full or partial payment (such as a deposit) as required by the sales order.
• Made to Order: Every water feature is made to order specifically for the customer.
• Catalog (Production) Models: Catalog orders may be canceled for a full refund within forty-eight (48) hours after order is accepted. After 48 hours, production has begun, and a cancellation is treated as a return under our Return Policy, including the 15% restocking fee and any shipping costs incurred. Eligible catalog models may also be returned within 30 days of delivery under our Return Policy.
• Custom Orders: Custom, modified, logo, and personalized water features require a deposit, with the balance due before shipment unless otherwise agreed in writing. Deposits are non-refundable. Custom orders cannot be canceled or returned once drawings or proofs are approved or production begins.
• Lead Times: Production and delivery times are estimates, not guarantees.
• Pricing & Taxes: Prices are subject to change until an order is accepted, and pricing errors may be corrected. Applicable sales tax is added where required.
• Payment Methods: Credit card, ACH, wire transfer, check, cash, or other payment methods approved by Adagio.
• Payment Terms: Available for approved accounts only. Late payments may incur interest of 1.5% per month or the maximum rate allowed by law, whichever is less, plus collection costs and reasonable attorney fees.
• Title: Title to products remains with Adagio until payment is received in full.
• Payment Disputes: Customers agree to contact Adagio to resolve any billing concern before initiating a chargeback or payment dispute.

7. Shipping, Delivery, and Risk of Loss

Shipping details are in our Shipping Policy.

• Shipping is included in the price of catalog water features delivered within the continental United States and Canada, except for any fuel surcharge in effect.
• Fuel Surcharge: Adagio may add a fuel surcharge to shipped orders, including orders where shipping is included in the price, based on current fuel prices, carrier rates, market conditions, and shipping demand. Any surcharge is shown as a separate line item on the quote, sales order, or checkout before payment and will not be increased after the order is accepted. See our Shipping Policy.
• Custom, Alaska, Hawaii, and international shipments are quoted separately.
• The customer pays all duties, tariffs, customs fees, and import taxes.
• Delivery: Freight deliveries are curbside, meaning delivery to the closest point to the delivery address that the carrier's truck can safely and legally reach, as determined by the carrier or driver. This may not be at the address itself. Liftgate service is ordered where available. The customer is responsible for moving the shipment from the delivery point and for any additional charges caused by site access. See our Shipping Policy.
• Inspection: Damage must be noted on the delivery receipt and reported to Adagio, with photos, within 48 hours of delivery.
• Risk of Loss: Risk of loss passes to the customer upon delivery to the carrier. Adagio will replace components damaged in transit when the damage is noted on the delivery receipt and reported within 48 hours as described in our Shipping Policy.
• Refused Deliveries: A refused delivery is treated as a return under our Return Policy and, for custom orders, as a cancellation after production.
• Storage: If delivery is delayed at the customer's request more than fourteen (14) days after an order is ready to ship, Adagio may charge reasonable storage fees.
• Delays: Adagio is not liable for delays outside its reasonable control.

8. Returns and Refunds

Return details are in our Return Policy.

• Eligible Items: Catalog models that are new, unused, and in original packaging, within 30 days of delivery.
• Not Returnable: Custom, modified, logo, and personalized water features.
• Credit Memo Number (CMN): Required before any return is shipped.
• Deductions: A 15% restocking fee, return shipping, original outbound shipping (including the actual freight cost on orders where shipping was included in the price), and any fees for missing or damaged parts.
• Refunds: Issued to the original payment method after inspection.
• Defects: A defective product is handled under the Limited Warranty, not as a return, and no restocking fee applies.

9. Limited Warranty

Adagio products are covered by the Adagio Limited Warranty, which states the warranty coverage, exclusions, and claim process. The Limited Warranty controls on all warranty matters.

EXCEPT AS STATED IN THE LIMITED WARRANTY, PRODUCTS ARE PROVIDED "AS IS." TO THE MAXIMUM EXTENT PERMITTED BY LAW, ADAGIO DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EXCEPT THAT ANY IMPLIED WARRANTY THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW IS LIMITED TO THE TERM OF THE LIMITED WARRANTY.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ADAGIO IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES; INSTALLATION ERRORS; PROPERTY OR WATER DAMAGE; LABOR COSTS; LOSS OF USE; OR LOST PROFITS. ADAGIO'S TOTAL LIABILITY ARISING FROM ANY PRODUCT OR ORDER SHALL NOT EXCEED THE PURCHASE PRICE OF THAT PRODUCT.

11. Indemnification

To the extent permitted by law, the customer agrees to indemnify and hold harmless Adagio Collections, LLC and its owners, employees, and affiliates from claims arising from the installation, use, or maintenance of products, or from the customer's violation of these Terms.

12. Website Use and Intellectual Property

• Use: The website must be used lawfully.
• Accounts: Users are responsible for the security of their accounts.
• Ownership: All website content, images, videos, drawings, and designs are owned by Adagio.
• Permitted Use: Product images and specifications may be used to design and specify Adagio products.
• Prohibited Use: Copying media, removing watermarks, or reproducing designs is not permitted without Adagio's written permission.

13. Privacy

Our collection, use, and protection of personal information is described in our Privacy Policy.

14. Text Messaging (SMS/MMS) Terms

By providing your mobile number and opting in, you agree to receive recurring text messages from Adagio Water Features, including order confirmations, shipping and delivery updates, customer-service follow-ups, and, if you opt in to them, occasional promotional offers.

• Consent is not a condition of any purchase.
• Message frequency varies. Message and data rates may apply, depending on your carrier and plan.
• Reply STOP to any message to cancel. After you opt out, we will send one confirmation and you will receive no further texts. Reply START to opt back in.
• Reply HELP for help, or contact us at (801) 255-9484 or info@adagiowaterfeatures.com.
• Carriers are not liable for delayed or undelivered messages.
• We will not share or sell your mobile information or text-messaging opt-in data to third parties or affiliates for marketing purposes. See our Privacy Policy for details.

15. Governing Law and Venue

These Terms are governed by the laws of the State of Utah. Any dispute shall be resolved in the state or federal courts located in Salt Lake County, Utah, and the parties consent to that jurisdiction, except where applicable law requires otherwise.

16. Miscellaneous

• Entire Agreement: These Terms, together with the Shipping Policy, Return Policy, Limited Warranty, Privacy Policy, and any written sales order, are the entire agreement between the customer and Adagio.
• Priority of Terms: If these Terms conflict with any other policy, document, or communication, these Terms control, except that the Limited Warranty controls on warranty matters and a written agreement signed by Adagio for a specific order controls for that order.
• Force Majeure: Adagio is not liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters or weather events, supply chain disruptions, labor shortages or strikes, acts of government or regulatory agencies, transportation or carrier delays, and power outages or system failures.
• Severability: If any provision is found invalid or unenforceable, the remaining provisions remain in full force and effect.
• Waiver: Failure to enforce any provision is not a waiver of that provision or any other provision.
• Assignment: Customers may not assign their rights under these Terms without Adagio's written consent.
• Changes to Terms: Adagio may update these Terms by posting a revised version with a new "Last Updated" date. Changes apply to website use after posting and to orders accepted after the revised Terms take effect. Orders already accepted remain subject to the Terms in effect when they were accepted.
• Contact: info@adagiowaterfeatures.com | (801) 255-9484