Return Policy

 

In the unlikely event that you are not satisfied with the product(s) you purchase from Adagio Water Features, you can have the confidence that you can return or exchange the item within 30 days of receipt for a 15% restocking fee less any shipping charges that were incurred to either exchange or return the product.  All returned items to Adagio Water Features must be in new and unused condition and packaged in the original manufacturer's box. All of the products parts, accessories, registration cards, etc. must be returned for credit.

**IMPORTANT NOTE**

The ORIGINAL SHIPPING is NON-REFUNDABLE even if you received FREE shipping, you will be charged the actual shipping charges that we incurred to ship the product to you.

Please note: Each stone and Featherstone are natural and unique.  The coloration and tones vary. We will not accept returns due to not liking the color or texture of the stone. We do offer a stone selection option which will allow you to pick which stone you are sent. If you are looking for specific colors or patterns, please choose this option.

How to Return a Product

 

In the unlikely event you return a product to Adagio Water Features we ask you to please follow these instructions:

 In the case of payment being received by check, money order, etc., allow 30 days for a refund to be mailed via regular U.S. mail.

A restocking fee of 15% WILL be charged on all returned products. Refunds may NOT be given if obvious signs of use such as missing paperwork, parts, missing packaging materials, smudges or other marks indicating use, etc.

Please note that custom items, built-to-order, and personalized items cannot be returned due to their uniqueness to your specific needs.

For information on returning damaged items please refer to our section on Damaged Shipments.

 

Canceling Orders

 

If an order has been shipped and is in route, the customer must contact Adagio Water Features customer service department to advise us of your desire to cancel your order. Adagio Water Features will then use its best efforts to cancel the order in route.  However, the customer will be responsible for any restocking fees and shipping costs. Please note that custom items, built-to-order, and personalized items cannot be returned due to their uniqueness to your specific needs.

 

The customer is responsible for a 15% restocking fee if the order is canceled after production has started. Cancellations need to be made within 24-48 hours after order is placed.