Water Feature Shipping Policy

Adagio Collections, LLC, d/b/a Adagio Water Features

Effective Date: 22 September 2026 | Last Updated: 5 October 2026

Adagio Water Features ships wall-mounted waterfalls, freestanding water features, and Custom Build Water Decor to virtually any address worldwide. This policy is part of our Terms of Service.

Shipping Included to the Continental U.S. and Canada

Shipping is included in the price of all catalog (production) water features delivered within the continental United States and Canada. No separate shipping charge is added, except for any fuel surcharge in effect at the time of your order (see Fuel Surcharge below).

Custom water features require a freight quote, which is provided with the water feature quote.
Canadian shipments may include an additional handling fee for customs processing. GST, duties, and local taxes are the responsibility of the Canadian consignee.

Alaska, Hawaii, and International Shipping

Shipments to Alaska, Hawaii, and all destinations outside the continental U.S. and Canada are quoted separately. Please contact us before ordering at (801) 255-9484 or info@adagiowaterfeatures.com and provide:

Product name and item code
Full shipping address
Any delivery access notes

We cannot provide an accurate quote without this information. Some countries may require up to 72 hours to receive freight carrier responses. The customer is responsible for all international duties, taxes, customs fees, and import fees.

Fuel Surcharge

To help offset changes in fuel and freight costs, Adagio may add a fuel surcharge to shipped orders, including orders where shipping is included in the price. Adagio sets the surcharge from time to time based on current fuel prices, carrier rates and surcharges, market conditions, and shipping demand. It may be a flat amount or a percentage of the order or freight cost, and it may be added, adjusted, or removed at any time for future orders.

Any fuel surcharge is shown as a separate line item on your quote, sales order, or at checkout before you pay.
Once your order is accepted, the fuel surcharge on that order will not be increased.
Fuel surcharges are non-refundable, except when an order is canceled for a full refund within 48 hours of payment.

Lead Times and Transit

Every water feature is made to order. Production lead times vary by model; please refer to the product page or your sales order. Lead times and transit times are estimates, not guarantees.

Standard freight transit time is typically 4–7 business days after shipment, depending on your location. If you need faster delivery, our team can help with expedited options.

Freight Delivery

Many of our larger stone water walls and freestanding water features ship by freight because of their weight and size.

Scheduling Your Delivery

The freight carrier will call to arrange a delivery appointment.
Missed appointments may incur a redelivery fee charged by the carrier.
The customer is responsible for providing a complete and accurate shipping address. Re-consignment, redelivery, and address-correction fees caused by incorrect address information are the customer's responsibility.

Curbside Delivery

Freight shipments are delivered curbside. Curbside delivery means your water feature is delivered to the closest point to your delivery address that the carrier's truck can safely and legally reach. That point is not necessarily at your address.

In many cases, this is the street in front of your address or the end of your driveway. In other cases, it may be down the road, at the entrance to a gated community or private road, at a property gate, or on the near side of a narrow bridge, low clearance, steep grade, or unpaved road that the truck cannot safely cross. The safe delivery point is determined by the carrier or the truck driver based on road conditions, truck size and weight, and site access.

Freight trucks are large and heavy and generally cannot travel on private driveways, gravel or dirt roads, or narrow, steep, or weight-restricted roads.
Where possible, Adagio orders liftgate service so the crate can be lowered to the ground. In some delivery areas or site conditions, liftgate service is not available.
The driver will not move the crate beyond the delivery point, up a driveway, or into a garage or building.
Plan to have at least two people, and equipment such as a dolly or pallet jack, available to move the crate from the delivery point.
If there is no safe delivery point reasonably near your address, the shipment may need to be picked up at the carrier's local terminal or redelivered with special equipment.
Please tell us about any access limitations when you order, such as gates, private or unpaved roads, steep grades, bridges, or construction sites, so we can plan your delivery.

Access and Additional Delivery Charges

The customer is responsible for any additional charges caused by site access, including limited-access, redelivery, terminal pickup or storage, re-consignment, inside delivery, and other special services requested by the customer or required by the delivery site.

Storage

If delivery is delayed at the customer's request more than fourteen (14) days after an order is ready to ship, Adagio may charge reasonable storage fees.

Refused Deliveries

A shipment refused at delivery is treated as a return under our Return Policy. Custom orders refused at delivery are not eligible for a refund.

Inspecting Your Delivery and Reporting Damage

Freight damage is rare, but it is important to inspect your shipment before the driver leaves.

Inspect all crates, pallets, and boxes before signing the delivery receipt.
Note any damage on the delivery receipt. If you see or suspect damage, write "Damaged" or "Possible Damage." If you cannot fully inspect the shipment, write "Possible Concealed Damage."
Accept the shipment. Please do not refuse a shipment because of visible damage; note it and accept delivery.
Take photos of the crate, packaging, and damaged components.
Report the damage to Adagio within 48 hours of delivery at info@adagiowaterfeatures.com or (801) 255-9484.

Adagio will ship replacement components once the required photos are received. Damage not noted on the delivery receipt, or not reported within 48 hours of delivery, may not be eligible for replacement and becomes the customer's responsibility.

Risk of Loss

Risk of loss passes to the customer upon delivery to the carrier. Adagio will replace components damaged in transit when the damage is noted and reported as described above.

Expedited Shipping

Expedited shipping is available on request. Expedited shipping fees are non-refundable if delays occur because of factors outside the carrier's control, including weather, customs inspections, incorrect addresses, transportation network disruptions, security or regulatory delays, labor strikes, or other unforeseen events. Some remote destinations may not qualify for guaranteed service.

Contact Us

Adagio Collections, LLC, d/b/a Adagio Water Features

6803 S 300 W, Midvale, UT 84047, United States

Email: info@adagiowaterfeatures.com | Phone: (801) 255-9484