Water Feature Shipping Information

 We can ship to virtually any address in the world.

For shipments to the Continental USA and Canada all shipping is FREE! 
(Please note that a $195 handling charge is charged to cover the cost of clearing Canadian customs--all GST taxes are the responsibility of the Canadaian Consignee).

For shipments to Alaska and Hawaii, shipping is discounted! Call us for a quote at (801) 255-9484. 

For shipments anywhere else in the world--please call us to get a freight quotation before placing your order at (801) 255-9484. 

Standard Shipping

Orders received by Adagio Water Features are typically sent by a freight carrier. Please refer to the individual product you are purchasing for production times. Standard Shipping typically takes between 4 - 7 business days depending on your location.   

**If you would like faster delivery times please contact a customer service representative at Adagio Water Features and they will try to accommodate your request. 

Free Shipping Offer

All water fountains are eligible for free shipping, as long as the shipping address is located within the continental United States or Canada. This applies to standard shipping only! Expedited shipping quotes can be obtained by calling our customer service line. 

Customers Outside the Continental U.S.

If you wish to ship something outside the continental U.S., please contact Adagio Water Features for a shipping quote. You must have the name and product code of the item you wish to purchase as well as a full shipping address ready when you call or e-mail. We cannot give you a quote without this information. The customer is responsible for any duties, fees or taxes imposed by the receiving country. Please keep in mind that some countries take up to 72 hours to receive shipping quotes from carriers. 

Truck Delivery

Due to the weight and size of many large or heavy items they must be sent via independent freight carriers. Here are a few things to note.

Expedited Shipping Policy

Any additional charges for Expedited Shipping will NOT be refunded on shipments that are delayed due to causes beyond the shipping company’s control, including but not limited to the following: 

The nature of the shipment, defect, or inherent vice of the product. Failure of the Consignee to observe any terms contained in the Air Freight Terms, including but not limited to addressing or marking of any shipment, including omission of, or provision of, an incorrect Consignee address or ZIP code on the Air Waybill, providing insufficient information. Acts of God, weather conditions, environmental or hazardous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials or similar authorities, the application of security regulations imposed by the government or otherwise applicable to the shipment, authority of law, quarantine, riots, strikes or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, or other circumstances beyond our control. Compliance with laws, government regulations, orders or requirements, or any cause beyond our control.

The following shipments are not eligible for Guaranteed Service:

DAMAGED SHIPMENTS

**IMPORTANT** Freight damage rarely occurs; however, all packages, crates, items and pallets must be inspected by the receiver upon delivery. In the event that a package, crate, pallet, or item is damaged due to shipping please NOTE the damage on the Delivery Receipt and ACCEPT the Shipment. Contact Adagio Water Features immediately to report damages. We will need photos of the box, including any signs of mishandling, as well as any parts that are damaged and need to be replaced. Replacement parts will be sent out as soon as the required pictures are sent. 

Please note – All damages must be reported to Adagio Water Features within 48 hours of accepting delivery. The customer will be responsible for any damages not reported within that time frame. Adagio Water Features is not responsible for any damages that are not noted on the delivery receipt. Please mark the delivery receipt “Possible Concealed Damages” if you are unable to inspect it before the driver leaves.