Adagio Water Features Privacy Policy: How We Secure and Use Your Data
Adagio Collections, LLC, d/b/a Adagio Water Features
Effective Date: 22 September 2026 | Last Updated: 22 September 2026
Adagio Collections, LLC, doing business as Adagio Water Features ("Adagio," "we," "us," or "our"), respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to our website, www.adagiowaterfeatures.com, and to information you provide when you contact us, request a quote, or place an order. This policy is part of our Terms of Service.
1. Information We Collect
Information You Provide
- Name, billing and shipping addresses, email address, and phone number
- Company name and role, for designers, contractors, dealers, and commercial customers
- Order details, quotes, and purchase history
- Project information, such as photos, drawings, dimensions, and site details you share for a quote or custom design
- Payment information, which is processed by our payment providers. We do not store full credit card numbers.
- Messages and chat transcripts when you contact customer service, and information you provide when you enter a contest or promotion
Information Collected Automatically
- Device, browser, and IP address information
- Pages visited, links clicked, and how you interact with our website
- Information collected by cookies, pixels, tags, and similar technologies (see Section 7)
2. How We Use Your Information
- Prepare quotes and designs, and process, produce, ship, and deliver your orders
- Send order confirmations, shipping and delivery updates, and service messages
- Respond to questions and provide customer support, including warranty support
- Send email and, with your consent, text messages about products, services, contests, and promotions
- Show you relevant advertising and measure how well our advertising works
- Improve our website, products, and customer experience
- Detect, prevent, and address fraud or security issues
- Comply with legal, tax, and accounting obligations
3. How We Share Your Information
We do not sell your personal information for money. We share information only as needed to operate our business and serve you:
- Service providers who perform services on our behalf, such as payment processors, shipping and freight carriers, our text-messaging provider, email and website providers, and our live-chat provider (Provide Support). They may use your information only to perform those services.
- Advertising and analytics partners that operate cookies, pixels, and tags on our website (see Section 7).
- Designers, contractors, or dealers involved in your project, when you ask us to or when they placed the order on your behalf.
- Legal and safety purposes, when required by law or to protect our rights, customers, or others.
- Business transfers, if Adagio is involved in a merger, acquisition, or sale of assets.
4. Text Messaging (SMS/MMS)
If you opt in to text messages, our text-messaging terms, including how to opt out (reply STOP) and get help (reply HELP), are in Section 14 of our Terms of Service.
No mobile information or text-messaging opt-in data will be shared with, sold, or rented to third parties or affiliates for marketing or promotional purposes. We share it only with service providers as needed to deliver the messaging service or fulfill your order, such as our text-messaging provider and shipping carriers, and never for their own marketing.
5. Email Communications
When you make a purchase, request a quote, or sign up on our website, you may receive email updates about our products, services, contests, and promotions. You can unsubscribe at any time using the link in any marketing email or by contacting us with your full name and email address. We will continue to send transactional emails, such as order and shipping confirmations, as needed.
6. Your Choices and Rights
- Email: Unsubscribe using the link in any marketing email or by contacting us.
- Text messages: Reply STOP to any message.
- Cookies and advertising: See Section 7.
- Access, correction, and deletion: You may request access to, correction of, or deletion of your personal information by contacting us (Section 13). We may need to verify your identity and may keep information we are required to retain by law, such as order and tax records.
Depending on where you live, you may have additional rights under state or provincial privacy laws, such as the right to opt out of targeted advertising. To exercise any of these rights, contact us. We will not discriminate against you for exercising your privacy rights.
7. Cookies, Pixels, and Advertising
We and our advertising and analytics partners use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, analyze traffic, and show and measure advertising, including advertising on other websites and apps. These partners include:
- Google (Google Analytics and Google Ads)
- Meta (Facebook and Instagram)
- TikTok
- X (formerly Twitter)
We may also use other similar tools. These partners may collect information about your activity on our website and use it under their own privacy policies.
Your Cookie and Advertising Choices
- Block or delete cookies through your browser settings. Some site features may not work properly without them.
- Adjust your ad settings directly with Google, Meta, Pinterest, TikTok, and X.
- Opt out of interest-based advertising from participating companies at optout.aboutads.info and optout.networkadvertising.org.
- Where required by applicable law, we treat a Global Privacy Control (GPC) browser signal as a request to opt out of targeted advertising.
8. Data Security
Our website uses industry-standard TLS encryption to protect information in transit, including your name, address, and payment details. You can confirm a secure connection by checking that the address begins with "https" and your browser shows a lock icon. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We keep personal information only as long as needed for the purposes in this policy, including supporting your warranty and meeting legal, tax, accounting, and reporting obligations. After that, we securely delete or anonymize it.
10. Where Information Is Processed
Adagio is based in the United States, and information we collect is processed and stored in the United States. If you are located outside the United States, including in Canada, your information will be transferred to and processed in the United States.
11. Children's Privacy
Our website and products are intended for adults. We do not knowingly collect personal information from children under 13 and will delete it if we learn we have collected it.
12. Third-Party Links and Changes to This Policy
Our website may link to other websites. We are not responsible for their privacy practices and encourage you to review their policies.
We may update this Privacy Policy from time to time and will revise the "Last Updated" date when we do. If we make material changes, we will post a notice on our website. Continued use of our website after changes are posted means you accept the updated policy.
13. Contact Us
Adagio Collections, LLC, d/b/a Adagio Water Features
6803 S 300 W, Midvale, UT 84047, United States
Email: info@adagiowaterfeatures.com | Phone: (801) 255-9484
Website: www.adagiowaterfeatures.com
